Terms and conditions

Our Plants
The Rosemary Specialist has made every effort to ensure the description of its plants is accurate and that the plants are true to type.

Use of our rosemaries
All our rosemaries are sold as garden plants. Use for any other purpose is at the buyer's own risk. Although rosemaries are generally trouble-free plants we do expect that anyone ordering rosemaries will have the basic gardening skills to prepare the site or pot, to plant and to look after them.

Commercial Use
Use of any of our rosemary plants, or derived materials, for/in medical, herbal or cosmetic products may contravene UK and EU laws and regulations.

The Rosemary Specialist cannot supply EU Plant Passports. Therefore, commercial propagation from, or growing on for sale of, rosemary plants supplied by us may contravene UK and EU Plant Health regulations.

We always try to indicate the expected availability of each rosemary in our online shop. Normally, if all the plants you have ordered are in stock we will dispatch them within seven working days of receiving your order.

Where an order includes plants that are not yet available we will delay shipping until we can send out your whole order. If this is not convenient please contact us and we will split the order. In this case, there may be an additional carriage charge.

While we do our best to maintain accurate availability the volumes of sales at our nursery, shows and online, coupled with uncertainties with the weather, mean shortages can occur. Therefore, we cannot guarantee availability or the delivery of your order within 30 days. In this event we will contact you.

We will not substitute plants without consulting you.

The price of the rosemaries is the price displayed at the time of purchase plus any associated delivery costs. Any subsequent offers or discounts are not applicable and cannot be applied retrospectively.

Unless otherwise stated, plants are supplied in 9cm pots and are usually between 5cm and 10cm high.

Delivery Charges
Our fixed price delivery charge applies to the majority of the UK* mainland and Northern Ireland. Offshore islands and remote locations may incur a delivery surcharge. If a surcharge applies we will notify you of the extra cost. If you agree the additional charge we will invoice you. Alternatively, you may prefer to cancel the order. All monies must be received before any order is dispatched.

(* Please note that the Channel Islands and Isle of Man are not part of the UK)

Delivery Method
We normally use a tracked parcel service. Parcels will normally arrive within three working days of dispatch.

Cancellation and Right to Change Your Mind
You can cancel your order at any time up to the point of dispatch by contacting us.

Once we have dispatched the rosemaries you cannot change your mind or cancel your order.
(Because of the perishable nature of live plants the 2014 EU 14 day "cooling off period" does not apply).

Unsatisfactory Goods
In the event that any rosemaries supplied are unsatisfactory (damaged, diseased, etc.) you must notify us within 14 working days (not including weekends and bank holidays). We will require evidence to support your claim.

Contacting Us
You can contact us by telephone (01239 654151), email (info@rosemaries.co.uk), letter (Gwynfor, Pontgarreg, SA44 6AU) or by using our online contact form.